Privacy Statement

6 min read

Please note that this is a translation of our Dutch Privacy Statement.

The Dutch version is leading.

 

We process your personal data whilst providing our services in the coaching and training practice. To inform you how we deal with your personal data, we have drawn up this privacy statement.

Contact details of controller

The personal data are collected and processed by:

Freek Zilvold, Zilvold Coaching & Consulting, KvK 6156318

Adrianalaan 232, 3053 ZH Rotterdam, tel: 06-296392583, www.zilvold.com, info@zilvold.com

Obtaining personal data

If you use our services, you provide us with your personal data in order to provide you with these services. This can be done, for example, during an interview, via our website, by email, by telephone or by other means. It is also possible that we obtain your personal data via third parties in the context of the coaching or training program.

Personal data

We can process the following categories of personal data:

  • name and address details;
  • Contact information, such as e-mail address and telephone numbers;
  • Birthdate and place;
  • Sex;
  • Work experience;
  • Education;
  • Marital status;
  • Competences and areas of interest;
  • Conversation reports;
  • Content of communication;
  • Comments on articles (blogs);
  • IP address;

Purposes

We may process this personal data for various purposes, such as:

  • Maintaining contact;
  • Providing a personal coach or trajectory;
  • Good and efficient service;
  • Management of the client file;
  • Performing administrative tasks, such as planning;
  • Improvement of services;
  • Reporting and analyzing for accountability to clients and improvement of services;
  • Invoicing;
  • Collecting funds and taking measures for the collection of funds;
  • Marketing;
  • Blocking spam;
  • Compliance with legal obligations;
  • Conducting disputes;

Basis of the processing

Your personal data will be processed to implement the agreement with you regarding the coaching- or training process. Your personal data can also be processed in order to comply with a legal obligation, such as, for example, obligations based on tax law.

We also process personal data for the legitimate interests listed below:

  • The improvement of our services;
  • The protection of our financial interests;
  • Security and management of our systems;

If personal data are processed on the basis of permission, this will be requested separately.

Third parties

In the context of our services, personal data may be provided to third parties. For the aforementioned purposes, services from third parties can be used, such as our IT suppliers, test agencies or other third parties that are involved in the coaching or training process. Your personal data could also be provided in the context of a legal obligation or court order.

We will not provide your details for commercial or charitable purposes.

Transfer of your data outside the EEA

The EEA is the European Economic Area, consisting of the countries of the European Union, Liechtenstein, Norway and Iceland. Your personal data may be processed outside the EEA by our IT suppliers, testing agencies or other third parties located in the United States, Australia, Singapore, Brazil and the Philippines.

In addition, your data may be stored by third parties outside the EU when using Google Analytics, Twitter, LinkedIn or Facebook in the contact with you. These parties are “EU-US Privacy Shield” certified, so that they will comply with European privacy regulations.

How long we store your data

Your personal data will not be kept longer than necessary for the purposes mentioned in this privacy statement. This means that your personal data will be kept for as long as they are necessary to achieve the relevant goals.

Certain data must be retained for a longer period of time, because we have to comply with the law, such as the fiscal retention obligation.

Cookies

Cookies can be used on the website to improve online services. Through cookies, your IP address and the system information of your device are processed so that our website recognizes you faster. For example when placing a message (comment) with an article (blog).

Embedded content from other websites

Articles on this website may contain embedded content (for example, videos, images or articles). Built-in content from other websites behave in the same way as if the user concerned visits the other website. These websites may collect data from you, use cookies, include built-in third-party tracking, monitor the interaction with the embedded content if the user is logged in to the relevant website.

Your rights

You have the right to request us to view your personal data. After receiving your request, you will receive an overview of your personal data and / or an export file of your data on the website within 1 month. If there are any inaccuracies, you can request that your data be adjusted, supplemented, deleted or blocked.

You can also request us to transfer your personal data or you may object to the processing of your personal data due to special personal circumstances.

You can unsubscribe from our mailing list at any time and have your details removed from our website.

Questions about this privacy statement or a request about the processing of your personal data can be sent to the controller.

If you have a complaint about the processing of your personal data, please let us know. If you do not agree with us, you have the right to file a complaint with the privacy regulator, the Dutch Data Protection Authority (Dutch DPA). You can contact the Dutch Data Protection Authority for this.

Changes to the privacy statement

This privacy statement can be changed by us. New versions are always published on the website. We therefore recommend that you consult this statement regularly so that you are kept informed of any changes.

This privacy statement was last modified on May 22nd, 2018.